FAQS
NDID is a platform to provide identity authentication (eKYC) that allows customers to do 100% online transactions such as eOpen Accounts, Digital Lending
NDID Services is optional to allow customers to experience 100% digital services. It is up to service providers’ conditions and always is customer’s choice. Since Q1 of 2020, NDID has launched cross-bank savings account opening services and gradually expanded to other services, such as online securities account opening, mutual fund account registration, online loan applications, annual tax filing, and services related to the education and healthcare sectors.
You must be a Thai national and have completed identity verification with a service provider.
The service provider will verify your identity according to the standards set by regulatory authorities, which include:
- Inserting your national ID card and verifying its status with the Department of Provincial Administration (DOPA).
- Performing facial comparison and liveness detection to ensure the presence of a live person.
Successfully completing the NDID service registration process.
Currently, there are 13 NDID registration service providers, consisting of 11 commercial and government banks, 1 telecom service provider, and 1 fintech company.
NDID registration can be completed through various channels depending on the service provider. You can verify the specific details with your chosen provider.
Registration via the service provider’s mobile application
- Access the mobile application of your selected bank.
- Select the “NDID” service menu.
- The system will verify and collect your information from the database and guide you through the registration steps, such as entering additional information, taking a photo, and accepting the terms and conditions.
At the Service Provider’s Counter
- Visit a branch of your chosen bank offering NDID services.
- Inform the bank staff that you wish to register for NDID and present your national ID card.
- The bank staff will guide you through the registration steps, such as entering information into the system, taking a photo, accepting the service terms, and/or activating mobile banking linked to your NDID account.
At an ATM/Kiosk of the Service Provider
- Visit an ATM or Kiosk of your chosen service provider.
- Select the identity verification option.
- Insert your national ID card and follow the registration steps, such as accepting the service terms and performing facial comparison.
Re-registration is not required.
The user’s identity will remain registered with the service provider until the service is canceled. However, for future transactions, identity verification is required to initiate a request. This involves presenting an authenticator to confirm the user’s identity, such as a PIN, password, or facial recognition result, to proceed with the transaction.
A national ID number can be registered for NDID services with multiple service providers.
You can cancel your NDID service registration through the mobile application by accessing the “NDID Service” menu of each respective service provider.
| NDID has achieved ISO 27001 certification and follows the principles of Data Security and Privacy by Design.
The platform ensures high-security standards through encrypted data transmission, with no centralized data storage. Personal information remains with the data-holding organizations and service providers, ensuring data stays under the control of authorized entities. The system is designed using a decentralized model powered by blockchain technology, ensuring that National Digital ID Co., Ltd. (the system operator) cannot access customer data. Only transaction logs are maintained for security and audit purposes, emphasizing Privacy and Security by Design. |
NDID Co., Ltd. is a joint venture among over 60 companies, including Thai commercial banks, securities companies, asset management firms, life and non-life insurance companies, electronic payment service providers, the Stock Exchange of Thailand, and Thailand Post. Each entity operates under regulatory supervision, ensuring compliance with data security laws and standards.
| The DID Platform for digital identity verification and authentication through NDID has undergone testing under the Electronic Transactions Development Agency (ETDA) Sandbox for Digital ID services, being the first organization to participate in such a program. |
Moreover, NDID operates under the supervision of the Electronic Transactions Development Agency (ETDA). ETDA is currently in the process of issuing licenses for businesses operating Exchange Platforms, and NDID has already submitted its application for licensing.
| NDID has a rigorous membership registration process where service providers must undergo multiple stages of testing and pass security assessments related to information security and system reliability as specified by NDID.
Each identity provider (IdP) is regulated by authorized agencies such as the Bank of Thailand (BOT) and the Electronic Transactions Development Agency (ETDA). |
Furthermore, all identity providers are required to obtain a Business License for Identity Verification Services (IdP) issued by the Electronic Transactions Development Agency (ETDA), ensuring compliance with strict regulatory standards for security and trustworthiness.
| The legal implications of using NDID services are governed by the Electronic Transactions Act, 2001, Section 34/3.
This law presumes that a person who has undergone digital identity verification and authentication (via NDID services) is legally recognized as the actual individual. |
This presumption applies to various processes such as e-KYC, e-Signatures, and e-Contracts. If someone wishes to dispute the authenticity of a person verified through NDID, the burden of proof lies with the disputing party to provide evidence that challenges the legal presumption.
If a user receives a notification for identity verification to activate a service, they should carefully verify the request details and reference number to ensure it corresponds with the original service request initiated by the user.
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